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We ran PodNotes on a publicly available user-research recording. Pick a lens. The output below is what came back.

Lens 1 — Pain points

Users delete exports to dashboard tools because re-configuring widgets takes longer than building the dashboard from scratch.

5 of 6 interviews

Maya, Senior PM at Logickit · “Honestly I'd just rebuild it. Every time I open Looker I'm so lost. It feels designed for engineers, not for me.”
Diego, Head of Ops at Pathwise · “We gave up on Metabase after two weeks. The drag-and-drop was fine the first time, but then nobody on the team could reproduce what I built.”

Pricing transparency is treated as a soft signal of trust; users leave when they can't find the price on the public site.

4 of 6 interviews

Priya, founder at Canva Studio · “I closed the tab the second I couldn't see the price. If I have to book a call to find out what a SaaS costs, I assume they're going to hard-sell me.”

Slack notifications about product updates interrupt research workflow and get snoozed indefinitely.

4 of 6 interviews

Theo, UX Researcher at Outpost · “Every product I use sends me a Slack DM. I've muted all of them. Half of them I'd actually read if they sent it through email digest once a week.”

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